Returns

Returns, Flavour Guarantee & Customer Service

  • Since 2006 and we have served many thousands of customers & refined our formulations to the best flavour we can make.
  • If you don’t like the taste just roll up & reseal the packages and return them to us.
  • Once returned we will refund you or swap the product for a different flavour if that is what you want.
  • You have 30 days from date of order to make up your mind and return the product to us.
  • Note if you are trying Pea Protein for the first time there is an earthy flavour, but our product is head and shoulders above competitors for taste. Theirs tastes like clay. Yuck!
  • We know that our reputation depends on great results, great taste and good old fashioned customer service leading to 5 star buyer ratings.
  • So you can be assured that if something goes wrong you can expect us to call you to solve the problem.
  • Paypal verified, your payments are carried out in the highest of security, meaning FitBits Australia is an eBay shop you can trust.
  • If you have any questions or queries, please don’t hesitate to contact us via email sales@fitbits.com
  • The return shipping cost is payable by us.
  • Return items which are opened are maybe subject to a modest 10% restocking fee. (We have had people take advantage of us and return bags half emptied. Please don’t.)

 

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